Cancellation & Refund Policy
Why daily menu policies differ from bespoke custom celebration cakes
Daily Menu Cancellation Terms
Cancellation Window: [CANCELLATION WINDOW AND REFUND TERMS — CLIENT-SUPPLIED] (Typically up to 2 hours before your scheduled delivery/pickup timeslot).
Refunds on Quality Concerns: If an item arrives damaged during courier transport or does not meet our freshness guarantee, please send a photograph via WhatsApp to +91 0000000000 within 2 hours of receipt for an instant replacement bake or full credit.
Uncollected Pickup Orders: Freshly baked items held for collection are baked specifically for your order day. Orders not collected by closing time cannot be refunded or transferred to the following day as they cannot be resold fresh.
Custom Cake Cancellation Terms
Cancellation Timeline: [CANCELLATION WINDOW AND REFUND TERMS — CLIENT-SUPPLIED] (Because ingredients and decorative elements are prepped in advance, cancellations requested with more than 72 hours notice receive a full credit transfer or refund minus minor incurred prep costs).
Date & Time Changes: Need to move your celebration date? We are happy to reschedule your bake without penalty if notice is given at least 48 hours in advance, subject to kitchen capacity on the new date.
Design Changes: Minor color or message adjustments can be accommodated up to 48 hours prior to your delivery date. Major structural or tier changes require recalculating the design quote.
Workshop Seat Cancellations
Because class sizes are strictly limited to 6–8 attendees, seat cancellations require at least 5 business days notice for a transfer to a future workshop date.